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Legal

Privacy Policy

Last updated 25 September 2026 · Applies to the MiniTri app for Android

In short

  • We collect what we need to run your account and deliver your groceries: your name, email, delivery addresses, phone number and order details.
  • If you allow it, the app uses your location while it is open to check that we deliver to you and to fill in addresses.
  • We do not sell your data, and the app has no advertising or third-party analytics tools.
  • You can ask us to correct or delete your data at any time. See Contact us.

Who we are

MiniTri is a grocery delivery app operated by Pankaj Mondal, Village Bidyadhari Para, Police Station Canning, Bidyadhari Para, Matla, Post Office Canning Town, Mouza Matla, JL No. 68, Dag No. 01, KH No. 1042, PIN 743329. In this policy, "we", "us" and "our" mean MiniTri. "You" means the person using the app.

This policy explains what personal information the MiniTri app collects, why, and the choices you have.

What we collect

InformationWhat it includesWhy we need it
AccountYour name, email address and password. The app also creates a small avatar image from your initials.To create your account and sign you in. Your password is handled by our sign-in provider in protected form, and we cannot read it.
Verification codesA six-digit code we email to you when you sign up or reset your password. We keep a scrambled (hashed) copy with your email address, the purpose and an expiry time.To confirm the email address is yours. A code expires after 10 minutes, allows up to 5 attempts and is deleted once you use it.
Delivery addressesLabel such as Home, recipient name, phone number, optional alternate number, house or flat number, apartment, landmark, street, area, city, district, state, PIN code, country and map coordinates.To deliver your order and to check whether the address is inside an area we serve.
LocationYour device location while the app is open, if you allow it.To show your area on the home screen, to check delivery availability and to fill in a new address for you.
OrdersItems, quantities, prices, delivery fee, total, payment method (currently cash on delivery), payment status, delivery address, any note you add, and the order status as it changes.To prepare and deliver your order, show your order history and keep our accounts.
EmailsA welcome email, an email when you place an order, an email when its status changes, and verification codes.To keep you informed about your account and orders. These are service messages, not marketing.
On your deviceYour cart contents and your recent searches, saved in the app's storage on your phone.So your cart is still there when you reopen the app. This stays on your phone until you clear the app's data or uninstall it.
Technical recordsOur servers may record events such as an email being sent, with the email address or order number involved.To find and fix problems.

We do not ask for payment card or bank details. Only cash on delivery is available in this version. If we add online payments later, this policy will be updated first.

How we use it

  • Create and secure your account, and confirm your email address.
  • Check whether we deliver to your location and work out the delivery fee, minimum order and free-delivery offers for your area.
  • Take, prepare and deliver your orders, and show you their progress.
  • Send you service emails about your account and orders.
  • Help you if something goes wrong, and prevent misuse of the app.
  • Meet legal, tax and accounting duties.

We use your information because you asked us to provide the service, because you agreed (for example to share your location), or because the law requires it.

Who we share it with

We do not sell your personal information. We share it only as needed to run MiniTri:

  • Our hosting provider. MiniTri runs on Appwrite, which stores accounts, addresses and orders and runs our backend functions.
  • Our email service. Emails are sent through Gmail (Google), which receives your email address and the message content.
  • Delivery staff. The people who deliver your order see your name, phone number, address and order contents.
  • Your phone's location service. To turn coordinates into a readable address, your phone's operating system may use its own location provider under its own privacy terms.
  • Authorities. We may disclose information if the law requires it or to protect people from harm.

Phone permissions

  • Location (approximate and precise). Used only while the app is open. We do not track you in the background. You can decline or turn it off in your phone settings, and then enter your address by hand. Without a location or address we cannot check whether we deliver to you.
  • Internet. Needed to load products and place orders.

How long we keep it

  • Account and address details are kept while your account is active.
  • Order records are kept as long as we need them for accounting, tax and legal reasons, and to handle any complaint about an order.
  • Verification codes are deleted after you use them or when they expire.
  • Cart and recent searches on your phone stay until you clear them or uninstall the app.

When we no longer need personal information, we delete it or remove anything that identifies you.

Security

  • The app talks to our servers over encrypted connections.
  • Your orders and profile are set so that only your own account, and our team members who handle orders, can read them.
  • Passwords are handled by our sign-in provider, and verification codes are stored only in scrambled form.

No system is completely secure. Please keep your password private, and tell us straight away if you think someone else has used your account.

Your choices and rights

You are in control of your information:

  • Edit your name and saved addresses from inside the app, or remove addresses you no longer use.
  • Turn location off in your phone settings at any time.
  • Ask us for a copy of the personal information we hold about you.
  • Ask us to correct anything that is wrong.
  • Ask us to delete your account and personal information. The app does not have a delete button yet, so please contact us and we will do it for you. We may keep order records we are legally required to keep.
  • Withdraw your consent to location use, or make a complaint.

These rights follow the laws that apply in India, including the Digital Personal Data Protection Act, 2023. Contact us using the details below and we will reply within a reasonable time.

Children

MiniTri is meant for adults. If you are under 18, please use the app together with a parent or guardian. We do not knowingly collect information from children without a parent's permission. If you think a child has given us information, tell us and we will delete it.

Changes

We may update this policy, for example when we add a feature. When we do, we will change the date at the top of this page. If a change is significant, we will also tell you in the app or by email.

Contact us

For questions, requests to access, correct or delete your information, or complaints, contact: